Delivery & Returns
Delivery Information
We aim to process and dispatch orders within 1–3 business days. Delivery times vary depending on your location:
- Standard Shipping (Spain & EU): 3–7 business days
- International Shipping (Outside EU): 5–14 business days
Please note that delays may occur due to customs, holidays, or unforeseen circumstances. Once your order is shipped, you will receive a tracking number to monitor its progress.
All shipments are insured against loss or damage. If your package is delayed or missing, please contact us for assistance.
Returns & Exchanges
We accept returns within 14 days of delivery for unused and undamaged items in their original packaging.
How to Return:
- Notify us within the return window.
- Pack the item securely with the original receipt.
- Ship the return to the provided address (return shipping costs are the customer’s responsibility unless the return is due to an error on our part).
Refunds:
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable unless the return is due to a mistake on our end.
Exchanges:
For size or product exchanges, please place a new order and return the original item as per the return policy.
Damaged or Defective Items:
If you receive a damaged or defective product, contact us immediately with photos for a replacement or refund.
Final Sale Items:
Discounted or clearance items are final sale and cannot be returned or exchanged.