Frequently Asked Questions
ORDER INFORMATION
How do I place an order?
Simply browse our collection, select your items, and proceed through the secure checkout process.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express.
Will I receive an order confirmation?
Yes, you’ll receive email confirmation immediately after placing your order.
Can I modify or cancel my order?
Orders can only be modified or cancelled if we receive your request before processing begins.
SHIPPING
How long does shipping take?
Processing takes 1-3 business days. Delivery times vary by destination:
- Spain: 2-5 business days
- Europe: 3-7 business days
- International: 7-14 business days
Do you offer express shipping?
Yes, express shipping options are available at checkout.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team to begin the return process.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your returned items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error.
PRODUCT CARE
How should I care for my items?
Each product comes with specific care instructions. Please refer to the included care label.
Do you offer repairs?
We currently don’t offer a repair service for our products.
OTHER QUESTIONS
Where are your products made?
Our products are carefully crafted using materials sourced from various locations worldwide.
Do you offer gift wrapping?
Currently we don’t offer gift wrapping services.
How can I track my order?
You’ll receive a tracking number via email once your order ships.
What if my question isn’t answered here?
For any other inquiries, please reach out through our customer service channels.